Refund policy

Returns & Refunds

We do not offer a voluntary return or exchange policy.

However, if you are a consumer in the European Union, you generally have the legal right to cancel your order within 14 days of receiving your goods without giving a reason, in accordance with applicable consumer protection laws.

To exercise your statutory right of withdrawal, please contact us at info@zumorod.shop within the applicable 14-day period. We will provide you with the necessary instructions for returning your order.

The goods must be returned in accordance with applicable law. You may be responsible for the direct cost of returning the goods unless otherwise required by law.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, you may place a new order, subject to your applicable legal rights.

Refunds

If you exercise your statutory right of withdrawal and the return is accepted, we will process your refund in accordance with applicable law. Refunds will generally be made using the original payment method.

For any questions regarding cancellations, refunds, or defective products, please contact us at info@zumorod.shop .